Return & Refund Policy

最終更新日：2026年6月18日

Thank you for shopping at APODU. We want you to feel confident when choosing jewelry from apodu.com.

## Returns

You may request a return within 3 days after receiving your order. To be eligible for a return, the item must be unused, unworn, undamaged, and returned in its original packaging with all tags, cards, and accessories included.

For hygiene and safety reasons, earrings and pierced jewelry may only be returned if they are unopened, unworn, and in their original sealed packaging, unless the item arrived damaged or defective.

## Non-Returnable Items

The following items are not eligible for return unless they arrive damaged or defective:

– Customized, personalized, or made-to-order items

– Final sale items or gift cards

– Items showing signs of wear, perfume, cosmetics, scratches, alteration, or damage caused after delivery

– Earrings or pierced jewelry that has been opened or worn

## How To Start A Return

To start a return, please contact us at contact@apodu.com with your order number, the item you would like to return, and the reason for your request. If the item arrived damaged or defective, please include clear photos of the product and packaging.

Returns sent back without prior authorization may not be accepted.

## Return Shipping

Customers are responsible for return shipping costs unless the return is caused by our error, such as a wrong, damaged, or defective item. We recommend using a trackable shipping service because we cannot guarantee receipt of returned packages.

Original shipping fees, duties, taxes, and other customs charges are non-refundable unless required by applicable law.

## Refunds

After we receive and inspect your return, we will notify you whether the refund is approved. Approved refunds will be issued to the original payment method. Please allow 5-10 business days for the refund to appear, depending on your bank or payment provider.

If an item is returned in a condition that does not meet this policy, we may refuse the refund or issue a partial refund.

## Exchanges

The fastest way to exchange an item is to return the original item and place a new order after the return is approved. If you received the wrong item or a defective item, contact us at contact@apodu.com and we will help resolve the issue.

## Order Changes And Cancellations

If you need to change or cancel an order, please contact us as soon as possible at contact@apodu.com. Once an order has been processed or shipped, we may not be able to change or cancel it.

## お問い合わせ

For return and refund questions, contact us at contact@apodu.com.