We want you to be satisfied with your purchase. If you are not completely happy with your order, please review our return and refund policy below.

Return Eligibility

Items may be returned within 14 days of delivery, provided that:

• The item is unused and in its original condition

• The item is returned with original packaging

• Proof of purchase is provided

Certain items may not be eligible for return due to hygiene, customization, or clearance reasons.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with clear photos of the issue. We will review the case and provide an appropriate solution, which may include a replacement, refund, or store credit.

Return Shipping

Customers may be responsible for return shipping costs unless the return is caused by our error or the item arrives damaged or defective.

We recommend using a trackable shipping service, as we are not responsible for lost return packages.

Refund Processing

Once your returned item is received and inspected, we will notify you regarding the approval status of your refund.

Approved refunds will be processed to the original payment method within 5–10 business days, depending on your payment provider.

Non-Refundable Situations

Refunds may not be issued in the following situations:

• Items returned after the return period

• Used or damaged items caused by the customer

• Orders refused due to unpaid customs duties or taxes

• Delays caused by shipping carriers, customs clearance, or force majeure events

Order Cancellation

Orders may be canceled before shipment. Once an order has been shipped, cancellation requests may no longer be accepted.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: support@velmoratech.com